cemarawinPrivacy Policy
This page describes what we collect when you use cemarawin and how we keep that data protected. We collect personal information only when you open an account, make a deposit, or contact our support team. We treat your data with care: we encrypt sensitive details, we process withdrawals securely, and we never sell your information to third parties.
Our data practices are designed around account security and regulatory compliance. When you open a cemarawin account, we verify your identity through KYC documents (your national ID and proof of address). We store these securely and use them only to confirm you are who you say you are. Your payment data—your DANA wallet ID, your e-wallet bank account, or your mobile banking phone number—is encrypted and kept separate from your account login details.
We operate across multiple jurisdictions, including Jakarta, Surabaya, Bandung, and Medan, and comply with local data-protection laws where we operate. Read on to understand your rights and how we handle your information on cemarawin.
What We Collect on cemarawin
We collect data in several categories. First, account information: your email, mobile number, password (hashed and salted), and account PIN. Second, identity documents: your Indonesian national ID number, full name, date of birth, and photo ID upload. Third, address information: your residential address from your proof-of-address document (utility bill, bank statement, or lease agreement). Fourth, payment details: the name and account number or wallet ID associated with your deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet). Fifth, activity logs: the dates and amounts of your deposits, withdrawals, bets, and game sessions.
We do not collect your password in plain text, your full payment card numbers, or any data beyond what is necessary to operate cemarawin and comply with Indonesian financial regulations. We do not track your browsing history outside our platform, and we do not purchase data about you from data brokers.
How We Use Your Data on cemarawin
We use your data for six purposes. One: to verify your identity and prevent fraud. Our KYC system compares your submitted documents against national registries to confirm you are the account holder. Two: to process deposits and withdrawals. We send your payment details to our payment processors (your bank or e-wallet provider) only to execute the transaction you requested. Three: to comply with financial reporting obligations. We file transaction reports with Indonesian regulators as required by law. Four: to provide customer support. When you email or call cemarawin support, we access your account details to help resolve your issue. Five: to detect and prevent abuse. We monitor unusual account activity (multiple failed login attempts, geographic inconsistencies, unusual withdrawal patterns) and may temporarily block your account pending review. Six: to improve our platform. We analyze aggregate usage data—which games are popular, which payment methods fail most often—to make cemarawin more reliable.
- Hashing
- We convert your password into a one-way code that we cannot reverse. Even our staff cannot see your password.
- Encryption
- Your payment details and identity documents travel over secure HTTPS connections and are stored encrypted on our servers.
- Tokenization
- Payment processors replace your actual account number with a token we store, so our servers never hold your raw banking details.
- Data retention
- We keep your account data for seven years after closure to comply with accounting and anti-money-laundering law.
Mobile App and Cookies
We offer cemarawin via web browser on iOS and Android, and via a native Android app. The mobile web version uses cookies to keep you logged in across sessions and to remember your language and notification preferences. If you decline cookies, you will need to re-enter your password each time you visit. Our Android app does not use cookies; instead, it stores your session token locally on your device and encrypts it. We also use analytics cookies (from Google Analytics and Mixpanel) to count page views and crash rates. You can disable analytics in your account settings without losing access to cemarawin.
Your Rights and Our Commitments on cemarawin
We commit to four principles. First, transparency: we describe our data practices in this policy, and we update this policy if our practices change. Second, access: you can request a copy of all personal data we hold on you by emailing [email protected]. We will provide it within 14 business days. Third, correction: if your address or name is wrong in our records, you can update it yourself in your account settings, or ask our support team to do it. Fourth, deletion: upon account closure, we delete your login credentials, cookies, and app session tokens immediately. We retain your identity documents and transaction records for seven years to satisfy anti-money-laundering obligations, but we mark your account as closed so we cannot use it.
We do not sell or share your personal data with third parties for marketing purposes. We share data only with: our payment processors (to execute your transactions), our KYC vendor (to verify your documents), our customer-support ticketing system, and regulators (when legally required, such as during an investigation). All third-party processors sign data-processing agreements and are bound by confidentiality.
We handle your data across servers located in Indonesia and Singapore. Our primary data centre sits in Jakarta. Data in transit (from your phone to our servers) is encrypted. Data at rest (on our servers) is encrypted. We run daily backups and test our disaster-recovery plan quarterly. If a data breach occurs—an unauthorized person accesses user data—we will notify affected users within 48 hours and work with local regulators to investigate.
Contact and Disputes
If you have a question about this policy or how we handle your data, contact us at [email protected] or via the support form in your account. If you believe we have violated your privacy rights, you can lodge a complaint with the Indonesian Ministry of Communication and Informatics (Kementerian Komunikasi dan Informatika). We will cooperate fully with any official investigation.